Position Title: Customer Support Executive

Experience: 0- 2 Years

Reporting To: Head of the Department

Location: Visakhapatnam

ROLES AND RESPONSIBILITIES:
- Handle customer inquiries related to credit sales, including queries on
- payment terms, credit limits, and billing.
- Assist customers in understanding their credit options and help them with the
- application process.
- Digital generated leads should be able to converted.
- Provide information about available products, services, and special offers on
- credit sales.
- Address and resolve any issues or concerns related to credit transactions,
- payment delays, and account discrepancies.
- Offer timely solutions to customer complaints and ensure the process is
- smooth from start to finish.
- Assist in explaining credit terms,



instalment plans, and interest rates.
- Guide customers through the payment process, ensuring they understand
- how to make payments on time and avoid penalties.

REQUIREMENTS:

Languages known:

Hindi( Mandatory), English, Telugu, Tamil( Preferrable)

Qualification:

Any Graduate

Skills:
- Excellent Communication Skills
- Should be Proficient in Hindi and English
- Customer Service skills
- Robust Verbal and Listening Skills
- Capacity to establish rapport and build trust with customers
- Ability to resolve customer complaints and concerns effectively

📌 Walk-in || Customer Support Executive (Visakhapatnam)
🏢 Adrav Innovations Pvt Media
📍 Visakhapatnam