Job Summary:

We are looking for a Customer Support Executive to join our BPO team. The candidate will be responsible for handling customer queries, providing accurate information, resolving complaints, and ensuring a high level of customer satisfaction through professional and timely communication.

Key Responsibilities:
- Handle customer calls, emails, chats, and other support channels.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and issues within defined timelines.
- Maintain a professional and courteous approach during customer interactions.
- Follow company policies, processes, and service quality standards.
- Record and update customer information accurately in CRM systems.
- Escalate complex or unresolved issues to the appropriate department.
- Meet daily, weekly, and monthly performance targets.
- Maintain required quality, productivity, AHT, and customer satisfaction (CSAT) standards.
- Follow call handling and communication guidelines.




- Coordinate with internal teams to resolve customer issues.
- Maintain confidentiality of customer and company information.

Required Skills:
- Excellent verbal and written communication skills.
- Good listening and problem-solving abilities.
- Customer-focused and positive attitude.
- Basic computer knowledge and familiarity with MS Office/CRM tools.
- Ability to work under pressure and meet targets.
- Good typing and multitasking skills.
- Ability to work effectively in a team workplace.
- Willingness to work in rotational shifts, including night shifts if required.

Eligibility:
- Minimum qualification: Graduate.
- Minimum 1 year of experience required in BPO/KPO sector. Customer service experience in voice and non-voice international process.
- Good command of English and Hindi; additional languages are a plus.

Pay: ₹400,000.00 - ₹420,000.00 per year

Work Location: In person

📌 Customer Support: International Voice (Pune)
🏢 Radhika Provision
📍 Pune