Job description: SAP BW4/HANA L3 Support and Enhancement.

A BW/4HANA L3 Support Engineer requires advanced technical support for SAP BW/4HANA systems, resolving complex issues escalated from lower support levels. This role requires deep knowledge of SAP BW/4HANA architecture, data modelling and troubleshooting techniques. Key responsibilities include analysing and resolving critical incidents, performing root cause analysis, and collaborating with development teams for long-term solutions.

Key Responsibilities:
- Troubleshooting and Resolution: Investigate and resolve complex technical issues related to SAP BW/4HANA, often involving performance bottlenecks, data inconsistencies, or system errors.
- Root Cause Analysis: Conduct thorough root cause analysis to identify the underlying causes of issues and implement preventative measures.
- Collaboration: Work closely with L1 and L2 support teams, development teams, and other IT teams to resolve issues and improve system stability.
- System Monitoring: Monitor the health and performance of SAP BW/4HANA systems,



proactively identifying and addressing potential problems.
- Knowledge Management: Document solutions, troubleshooting procedures, and best practices to build a knowledge base for future reference.
- Mentorship: Provide guidance and mentorship to junior support engineers.
- Incident Management: Manage critical incidents (P1 and P2 tickets) and ensure timely resolution.
- System Enhancement: Contribute to the development and implementation of solutions to improve system performance and stability.

Required Skills & Experience:
- Deep knowledge of SAP BW/4HANA: Including data modelling, data extraction, transformation, and loading (ETL) processes.
- Advanced troubleshooting skills: Ability to analyse complex issues, identify root causes, and implement effective solutions.
- Solid communication and collaboration skills: Ability to effectively communicate with various stakeholders, including business users and tec

📌 SAP Bw4 Hana withsupport (Bengaluru)
🏢 Capgemini
📍 Bengaluru