About Broadway

Broadway is India's modern department store, bringing together the best digital-first, emerging, and established brands across Beauty & Personal Care, Health & Wellness, Fashion & Lifestyle, Footwear & Accessories, Home, and more. We are creating a retail experience where discovery, education, and exceptional customer service come together.

Role Overview

As the Business Crew Fashion, you will lead the day-to-day operations of the Fashion department, ensuring an exceptional customer experience while driving sales, team performance, and operational excellence.

Key Responsibilities

Business & Sales
- Drive daily, weekly, and monthly sales targets for the Fashion department.
- Improve conversion, average bill value (ABV), units per bill (UPT), and repeat customer engagement.
- Deliver personalized product recommendations based on customer needs, preferences, and style.
- Identify opportunities to maximize category performance through upselling and cross-selling.

Customer Experience
- Deliver a premium, personalized, and consultative shopping experience.




- Understand customer preferences and provide relevant styling and product recommendations.
- Resolve customer concerns professionally and efficiently.
- Build long-term customer relationships through trust, product knowledge, and personalized service.
- Support fashion events, launches, styling activities, and in-store brand activations.

Operations & Inventory
- Ensure merchandise is fully stocked, well-presented, and compliant with Broadway merchandising standards.
- Monitor stock availability, replenishment, size availability, and inventory accuracy.
- Coordinate with the inventory and operations teams to minimize stock loss and shrinkage.
- Maintain high standards of store hygiene, organization, and product handling.

Brand & Merchandising
- Execute visual merchandising guidelines for the Fashion category.
- Ensure products are displayed as per brand and Broadway standards.
- Support current collect

📌 Fashion Consultant (New Delhi)
🏢 Think9 Consumer Technologies
📍 New Delhi