We are looking for enthusiastic and customer-focused individuals to join our team as Customer Happiness Executives. The role involves providing exceptional customer support through multiple communication channels while ensuring a seamless customer experience. Candidates should possess excellent communication skills in English and Hindi, a positive attitude, and a customer-centric approach. Key Responsibilities Handle customer interactions through Inbound Calls, Chat, Email, and Social Media (Blended Process). Resolve customer queries efficiently while maintaining high customer satisfaction. Provide accurate product and service information. Maintain quality standards and comply with company processes and policies. Document customer interactions accurately in the CRM/system. Coordinate with internal teams to resolve customer concerns within the defined timelines. Meet individual and team performance metrics related to quality, productivity, and customer satisfaction. Process Details Process Type:



Domestic Blended Process Eligibility Criteria Minimum qualification: 12th Pass / Graduate Excellent verbal and written communication skills in English and Hindi. Basic computer knowledge. Customer service experience in a BPO is preferred; freshers with positive communication skills may also apply. Work Schedule Shift Timing: 10:00 AM to 7:00 PM (Fixed Day Shift) Working Days: 6 Days a Week Weekly Off: 1 Rotational Off Compensation & Benefits CTC: ₹20,000 – ₹25,000 per month (Based on experience and interview performance) Career growth opportunities within the organization. Professional and supportive work environment. Learning and development opportunities.

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Job Type: Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:
- Life insurance
- Paid time off

Work Location: In person

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