Key Responsibilities:
- Manage day-to-day employee transportation operations for multiple shifts.
- Plan and coordinate
cab routes, rosters, pickup/drop schedules, and vehicle allocation
.
- Manage transport operations for
24×7 BPO shifts
, including night shifts.
- Coordinate with transport vendors, cab operators, drivers, and security teams.
- Monitor cab movement through GPS/tracking systems and ensure on-time pickup and drop.
- Handle employee transport complaints, delays, missed pickups, and emergency situations.
- Ensure compliance with company transport policies and
employee safety requirements
.
- Monitor vendor performance, SLA/KPI adherence, billing, and penalties.
- Verify transport invoices and coordinate with Finance/Procurement for payment processing.
- Prepare daily, weekly, and monthly transport MIS reports.
- Control transportation costs through effective route planning and vehicle utilization.




- Manage transport-related incidents and escalate critical issues to senior management.
- Coordinate with HR, Workforce Management, Security, Facilities, and Operations teams.
- Maintain records related to vehicles, drivers, permits, insurance, and other compliance documents.
- Lead and mentor transport executives/coordinators and manage team performance.

Typical Requirements:
- Graduate degree
- 4–5 years of experience
in employee transportation/transport operations, preferably in BPO's
- Experience handling
24×7 operations and large employee transport volumes
.
- Experience with
transport management systems, GPS/cab tracking, routing, and MIS
.
- Solid vendor-management, problem-solving, communication, and negotiation skills.
- Comfortable working in rotational shifts and handling emergencies

📌 Assistant Manager – Transport (Gurugram)
🏢 TP
📍 Gurugram