2–4 Years in Credit Card Collections with minimum 1 year as Team Leader
Preferred Certification
DRA Certification Preferred
Working Days
6 Days a Week
Weekly Off
Rotational Off
Calling Window
8:00 AM – 8:00 PM
Compensation
Negotiable based on Qualification & Experience
Industry
Banking / BFSI / BPO – Collections
About Mas Callnet India Pvt. Ltd.
Mas Callnet India Pvt. Ltd. has been delivering exceptional customer experience (CX) and business process outsourcing solutions since 2003. We serve clients across banking, financial services, telecom, healthcare, retail,
and other industries with technology-driven customer engagement solutions.
We believe in building high-performing teams by providing continuous learning, career growth, and a collaborative work culture.
Job Purpose
To lead and manage a team of Collection Executives handling Credit Card Collections (60–90 Days Bucket) by ensuring monthly recovery targets, productivity, quality, compliance, shrinkage control, and team performance while delivering an excellent customer experience.
Key Responsibilities
Team Management
- Lead, mentor, and manage a team of 15–25 Collection Executives.
- Conduct daily team huddles and performance reviews.
- Monitor attendance, punctuality, productivity, and shrinkage.
- Coach team members to improve recovery and negotiation skills.
- Motivate the team to achieve business goals.
Collections Operations
- Ensure achievement of daily, weekly, and monthly recovery targets.
- Monitor collection performance and ageing reports.
- Handle customer escal
📌 Collection Team Lead (Ahmedabad)
🏢 Teammas
📍 Ahmedabad
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