*Objective : This role owns the post-sales client lifecycle for a portfolio of Naukrigulf accounts across GCC markets (UAE, KSA, Qatar, Kuwait, Oman, Bahrain). The individual will drive account health, product adoption, and renewal readiness through structured engagement [ not just candidate sourcing support ]*

*Key Responsibilities*

*Account Ownership & Engagement*
- *Own end-to-end post-sales relationship for an assigned account portfolio, segmented by tier (e.g., Marquee/Strategic, Growth, Standard) with differentiated engagement cadence per tier.*
- *Drive structured onboarding for current clients, ensuring product setup, training, and early usage milestones are met.*
- *Run periodic business reviews with key/Marquee accounts to align on hiring needs, usage trends, and renewal outlook.*

*Usage & Health Monitoring*
- *Track account usage against subscription entitlement (CV views, job postings, database access) and proactively flag low-usage or at-risk accounts.*
- *Maintain and act on account health indicators (usage pace, engagement frequency, complaint history)



rather than reactive servicing alone.*
- *Recover disengaged or low-usage accounts through targeted re-engagement plans.*

*Recruitment Support*
- *Source and shortlist candidates from the Naukrigulf/Naukri database per client job requirements, where sourcing assistance is part of the client's subscription.*
- *Evaluate resumes against client-specified skills, experience, and role criteria.*

*Data, Reporting & Tools*
- *Maintain accurate MIS/dashboards on account coverage, usage, CVs shared, shortlists, and C-Sat scores.*
- *Use CRM/Excel-based trackers to report portfolio-level metrics against team OKRs (coverage %, usage recovery, adoption, satisfaction).*
- *Conduct periodic C-Sat surveys and convert findings into account action plans.*

*Cross-Functional Collaboration*
- *Partner with Sales to share account intelligence (expansion signals, renewal risk, feedback) that feeds pipeline decisions.*
- *E

📌 HR Client Servicing (Noida)
🏢 Info Edge
📍 Noida