Job Purpose

The Senior Manager Distribution Center (DC) is responsible for leading and manage end-to-end operations at a Distribution Center, ensuring safe, compliant, and efficient execution of all warehousing, fulfillment, and dispatch processes. The role is accountable for operational excellence, people management, facility readiness, inventory accuracy, and cost-effective store and e-commerce fulfilment.

Role & responsibilities

DC Operations Management
- Manage all core DC activities including inbound, storage, outbound, returns, and inventory control.
- Monitor and improve daily operational metrics like dock-to-stock (D2S), stock-to-dock (S2D), order-to-ship, and perfect order rate.
- Drive fulfilment for both store replenishment and e-commerce channels, ensuring SLA adherence and timely dispatch.
- Coordinate with the SCM Support Office (SO) team for projections and scheduling.

People, Safety & Compliance Management
- Oversee DC hiring, onboarding, and productivity management of all workforce categories.
- Ensure strict adherence to health, safety,



and compliance standards across warehouse operations.
- Train and develop DC team members while promoting a culture of safety and discipline.
- Establish and track KPIs across all functions within the Distribution Center.

Facility Management & Loss Prevention
- Maintain the DC facility, including infrastructure readiness, utilities, and 5S adherence.
- Ensure security and surveillance to prevent pilferage, damages, or losses.
- Drive continuous improvements in space utilization and cost per delivered shipment (CPDS).
- Optimize floor layout and manpower allocation to meet daily volume requirements.

Continuous Improvement & Technology Enablement
- Lead the implementation of current systems, tools, or automation introduced for warehousing and distribution.
- Identify operational bottlenecks and drive process improvement projects focused on productivity and service level enhancements.

Escalation & Stakeholder Manage

📌 Senior Manager (Gurugram)
🏢 Croma
📍 Gurugram