Job Description: Front Office Executive - Eye Hospital

The front office is the first face of the hospital, so this role is all about welcoming patients, managing appointments, and keeping everything running smoothly.

Role Summary

Handle patient reception, billing, appointment scheduling, and general admin support to ensure a smooth patient experience at the eye hospital.

Key Responsibilities

Patient Care & Reception
- Greet patients warmly and assist them at the reception desk
- Guide patients to OPD, diagnostic rooms, OT, and wards
- Handle patient queries about doctors, timings, treatments, and packages

Appointments & Scheduling
- Book, reschedule, and confirm doctor appointments via phone, WhatsApp, or hospital system
- Manage doctor schedules and coordinate with nurses/technicians
- Send appointment reminders to reduce no-shows

Registration & Billing
- Recent patient registration and updating EMR/HMIS records
- Insurance verification, TPA approvals, and cashless processing
- Collect payments, issue receipts, and handle billing queries




- Coordinate with billing and pharmacy for dues

Admin & Coordination
- Maintain patient files, reports, and daily MIS reports
- Handle incoming calls, emails, and walk-in inquiries
- Coordinate with doctors, optometrists, lab, and optical for patient flow
- Maintain cleanliness and stock of forms, brochures, and front desk supplies

Requirements
- Education: 12th pass / Diploma / Bachelor's degree. Hospital management course is a plus
- Experience: 1-3 years in hospital/clinic front office preferred. Freshers with good communication can apply
- Skills:
- Good communication in English + local language (Kannada/Hindi)
- Basic computer: MS Office, EMR/HMIS software
- Customer service mindset and polite telephone manner
- Basic knowledge of insurance, billing, and eye care terms is an advantage

Key Qualities We Look For
- Empathetic and patient with elderly patients and anxious family members
- Organized, punctual, and good under

📌 Front Desk Receptionist (Jakkur)
🏢 Ibbani Nethralaya
📍 Jakkur