Roles and responsibilities:

Customer Interaction:
- Respond promptly to online inquiries via email, chat, and social media platforms.
- Understand customer needs and provide detailed information about our modular kitchen and interior design offerings.

Lead Management:
- Handle the qualified leads from online platforms.
- Follow up with prospective customers to convert inquiries into sales opportunities.

Sales Coordination:
- Work closely with the sales team to schedule consultations, site visits, and product demonstrations.
- Assist in preparing and sharing quotations, catalogs, and brochures with potential clients.

Customer Support:
- Address customer queries, concerns, and feedback efficiently.
- Maintain a professional and friendly tone in all communications.

Marketing Collaboration:
- Collaborate with the marketing team to optimize online sales campaigns and strategies.




- Share customer insights to help improve product offerings and promotional efforts.

Reporting and Analysis:
- Maintain accurate records of inquiries, leads, and conversions.
- Provide regular reports on online sales performance and customer feedback.

Desired Candidate Profile:
- Experience: 2-7 years of experience in online sales, customer service, or a similar role, preferably in the interior design or modular kitchen industry.
- Education: Graduate in any discipline. A degree/diploma in Interior Design or Sales & Marketing is a plus.
- Skills:
- Solid verbal and written communication skills.
- Proficiency in CRM tools and MS Office Suite.
- Ability to multitask and manage time effectively.
- Familiarity with interior design concepts and trends is advantageous.

📌 Online Sales Executive (New Delhi)
🏢 Ultrafresh
📍 New Delhi