Job Title: Virtual Relationship Manager (VRM)
Industry: Financial Services – Loan Distribution (DSA)
Department: Sales / Tele Sales
Reporting To: Team Leader / Sales Manager
Language : English, Tamil and kanada

Kanada is mandatory

Role Overview
The Virtual Relationship Manager (VRM) is responsible for handling customer leads, building relationships through tele-calling, and converting enquiries into loan applications and disbursements. The role involves managing the complete loan lifecycle from lead qualification to disbursement while coordinating with internal teams, banks, and NBFC partners.

Key Responsibilities
- Handle inbound and outbound calls to manage loan enquiries and customer follow-ups.
- Qualify and convert leads received through CRM platforms such as TeleCRM and TrackOlap.
- Promote and explain loan products including Home Loan, Loan Against Property (LAP), Working Capital, CGTMSE, OD/CC, Construction Loans, and Balance Transfer + Top-up.
- Understand customer financial requirements and recommend suitable loan solutions.




- Guide customers through the loan documentation process and ensure accuracy of submitted documents.
- Coordinate with credit teams, banks, and internal operations for loan processing and approval.
- Maintain and update lead stages in CRM including Enquiry, Pipeline, Docs Open, Credit, Docs Closed, Login, Sanctioned, Booked, Disbursed, and PDD Done.
- Achieve monthly targets related to lead conversion, loan login, sanction, and disbursement.
- Maintain strong customer relationships and ensure high service standards.

Key Performance Indicators (KPI)
- Number of leads handled and follow-ups completed
- Sanction and disbursement value
- Lead conversion ratio
- CRM update accuracy and pipeline management
- Customer satisfaction and relationship management

Required Skills
- Solid communication and sales skills
- Experience in tele-calling or financial product sales
- Knowledge of loan products and banking documentation
- CRM handling

📌 Virtual Relationship Manager- VRM (Vadapalani)
🏢 IBS FINCORP
📍 Vadapalani