Job Description for Freshers

Domain: ITES/BPO, KPO

Designation: Process Executive Voice (English + Gujarati)

Educational Background: Minimum Graduate
- Excellent communication skills (both written and verbal)
- Ability to communicate with customers, with customer centric mindset
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team workplace as well as independently
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Organized and detail-oriented
- Resolving Technical complex queries
- Drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - permanent work from office.

📌 Walk-in || Urgent hiring For Customer support (Hyderabad)
🏢 Cognizant
📍 Hyderabad