Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other support channels.
- Assist students with course, admission, enrollment, payment, and documentation-related queries.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Coordinate with internal teams such as Admissions, Operations, Academic, and Accounts for issue resolution.
- Maintain accurate records of customer interactions and complaints in CRM/Google Sheets.
- Follow up with students regarding pending documents, payments, classes, or other requirements.
- Ensure proper communication and regular follow-ups with students.
- Escalate complex or unresolved issues to the concerned team or senior.
- Maintain a professional and empathetic approach while handling customers.
- Meet defined customer service, response time, and resolution targets.

Pay: ₹18,000.00 - ₹27,000.00 per month

Benefits:
- Versatile schedule
- Leave encashment
- Paid sick time
- Paid time off

Experience:
- CRE: 1 year (Required)

Work Location: In person

📌 Customer Service Executive (Noida)
🏢 IMTS Academic & Skills Development College
📍 Noida