Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
What would you do? The Workforce Administration Associate Manager will be accountable for the operation and delivery of assigned service lines for the client. The position ensures quality of service is maintained, client targets are met and day to day people management.
What are we looking for? Experience
- At least 5 years of HR Experience
- Overall 9+ years of work experience in team handling role.
- Workday Experience a plus
- HR Domain certification would be a plus
- Solid MS Office and Excel skills
- Proficient with Operational Excellence Practices
Knowledge/Skills Requirements:
- Excellent organizational & prioritisation skills.
- Multi-cultural awareness.
- Excellent English Language communication skills
- Business Case Development
- Business Operations Management
- Business Process Design
- Business Process Implementation
- Operations Management
- Problem Solving
- Process Architecture
- Quality Management
- Service Quality Management
- Excellent Business Excellence knowledge
- Team Player
- Excellent Customer Service skills
Working Conditions ?? US Hours
- Shift timings (7am ?? 3pm ET,/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm ?? 7am IST)
- Candidate should be willing to work in Rotational Night shifts.
Education Equivalent
Graduate
Masters in Mgmt an added advantage
Operational
- Accountable for the delivery of contracted services within the assigned service line.
- Requests and assigns resources and responsibilities within the service line to deliver business results.
- Accountable for the Identification and implementation of procedural and policy improvements on an ongoing basis in order to deliver differentiated levels of service across Service Line
- Design and implement the procedures and principles for how the service line will be operated on a daily basis.
- Implement t