Ensure accurate financial execution of customs-related transactions, including invoicing, cost validation, and compliance support.
Responsibilities
- Generate and validate invoices (manual/system-based) for customs services.
- Ensures month end closure activities are done on time.
- Record revenue charges, taxes, duties, and incidental costs in job systems (e.g., Kewill). Validate and manage costs from customs and third-party agents; handle ad-hoc cost entries.
- Process invoice cancellations and reissuance based on approvals.
- Coordinate invoice dispatch and ensure timely communication with Customer Experience and Ops teams.
- Manage customer relationships and deliver exceptional service to both internal and external stakeholders through professional email communication.
- Support compliance reviews and provide accurate data for KPI and Management Information System reporting.
Accountabilities
- Accurate and timely generation, validation, and dispatch of invoices for customs-related services.
- Precise recording and reconciliation of costs, taxes,
and duties in job systems to maintain financial integrity.
- Compliance with internal controls and external regulations for customs financial processes.
- Delivery of error-free financial data to support reporting and audit requirements.
- Address and resolve customer complaints or disputes promptly while maintaining alignment with company policies and procedures.
- Collaborate with team members to ensure productive and effective completion of multiple operational activities.
- Apply problem-solving skills to identify and address customer issues.
- Strong email communication skills and effective problem-solving abilities.
- Excel Knowledge is must
- High attention to detail with strong organizational capabilities.
- Ability to work collaboratively in a team and support rotating shifts as needed.
- Ability to manage multiple tasks simultaneously.
Required Business/ Technical Knowledge
- Strong knowledge of customs fi