Job Description

Role Summary: We are seeking an experienced ServiceNow Architect to lead the design, transformation, and implementation of enterprise ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM). The ideal candidate will define platform architecture, drive digital transformation initiatives, ensure scalable and secure solutions, and provide strategic guidance to business and technical stakeholders.

Key Responsibilities

Architecture & Solution Design
Define and maintain the overall ServiceNow platform architecture and roadmap.
Design scalable, resilient, and secure solutions aligned with enterprise architecture standards.
Lead discovery workshops and gather business and technical requirements.
Translate business requirements into end-to-end ServiceNow solution designs.
Develop integration strategies with enterprise applications and cloud platforms.

ITSM Responsibilities
Architect and implement ServiceNow ITSM modules
Drive ITIL best practices and process optimization initiatives.




Design self-service and automation capabilities to improve service delivery.

ITOM Responsibilities
Architect and deploy ServiceNow ITOM solutions
Design CMDB governance and data quality frameworks.
Enable infrastructure visibility and service health monitoring across hybrid settings.
Integrate monitoring tools such as SolarWinds, Dynatrace, AppDynamics, SCOM, Nagios, Splunk, etc.

Technical Leadership
Provide architecture governance and technical oversight across projects.
Lead development teams and conduct design/code reviews.
Create solution architecture documents, HLDs, LLDs, and implementation plans.
Establish platform standards, reusable components, and best practices.
Mentor ServiceNow developers, administrators, and consultants.

Integration & Automation
Design integrations using:
REST APIs
SOAP APIs
Integration Hub
MID Servers
LDAP/AD
Azure AD / Entra ID
Workday
SAP
Microsoft 3

📌 Servicenow Architect Bengaluru
🏢 .
📍 Bengaluru