Role & responsibilities
- Handle customer queries through international chat support.
- Provide accurate and timely resolutions to customer concerns.
- Maintain professional and courteous communication with customers.
- Handle multiple chats simultaneously while maintaining response quality.
- Follow defined processes, SOPs, and quality standards.
- Document customer interactions and update relevant systems.
- Escalate complex issues to the appropriate team when required.
- Meet defined CSAT, AHT, quality, and productivity targets.
- Ensure a positive customer experience throughout the interaction.

Preferred candidate profile
- Excellent written and verbal English communication.
- Graduate candidates preferred.
- Good typing speed and accuracy.
- Comfortable working in rotational shifts, including night shifts.
- Robust problem-solving and customer-handling skills.
- Candidates with experience in international BPO/customer service will be preferred.

📌 International CHAT Service Representative (Pune)
🏢 Confederation Of Indian Industry CII
📍 Pune