Operational & Administrative Management
- Coordinate and oversee daily administrative tasks across hospital departments, including scheduling, record-keeping, and resource allocation.
- Monitor and manage the patient intake and discharge processes to ensure efficiency and a positive experience.
- Maintain and update patient records, departmental logs, and administrative databases with accuracy and confidentiality.
- Manage hospital supplies, equipment, and inventory, coordinating with vendors and procurement teams as necessary.
Patient & Customer Service
- Address and resolve patient and family complaints or concerns promptly and professionally, escalating issues to management when required.
- Ensure all patients and visitors receive high-quality, courteous, and compassionate service.
- Assist in coordinating patient appointments, follow-ups, and transfer logistics.