Key Responsibilities
- Manage daily front office operations and supervise the front office team.
- Ensure smooth check-in, check-out, reservations, billing, and guest services.
- Handle guest complaints and ensure high customer satisfaction.
- Monitor room inventory, occupancy, and revenue opportunities.
- Prepare duty rosters and coordinate with Housekeeping and other departments.
- Ensure proper use of PMS and maintain accurate guest records.
- Train, guide, and evaluate front office staff.
- Maintain hotel standards, discipline, and operational procedures.
Requirements: Solid communication and leadership skills, hotel PMS knowledge, guest-handling ability, and flexibility to work shifts.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Front Office Manager (Kollam)
🏢 ARAFA INDUSTRIES
📍 Kollam
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