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Job Title – India Customer Quality Management
Responsibilities：
- Failure Analysis on Field issue (ODTS issue, CritSits, Top-down case)
- Customer using scenario clarification by co-working with Service team,
- Initial local FA and co-work with back-end team for deep FA if necessary
- Customer solution deployment
- Continuous Improvement

Regarding IFIR/RA/PSI, co-work with service team and quality KPI/PQM team,
- Analyze quality data to narrow down the main detractors
- Drive improvement with back-end team.
- Deploy proactive solution in field and release tips if necessary.
- Drive Fupan for field issue if necessary
- BMS

Acting as the India quality focal, to organize or coordinate
- India routine BMS
- India region/Service teams related workshop process mgmt.
- VOC
- As quality owner to support the customer visit for critical field issue.
- VOC case owner, dri

📌 Customer Quality Management (Bangalore Urban)
🏢 Lenovo
📍 Bangalore Urban