Opening with a leading Manufacturing company for their office in Navi Mumbai (Seawoods)
Role: Assistant Manager Operations Application
Experience: 5 to 10 Years
Role & responsibilities :
- Provide day-to-day functional support for business applications and ensure uninterrupted operations.
- Act as the primary point of contact for application-related user queries and issue resolution.
- Troubleshoot, analyze, and resolve application issues by coordinating with business users and the Central IT team.
- Understand business requirements and support the implementation of approved application enhancements.
- Monitor application performance and ensure timely resolution of incidents and service requests.
- Coordinate User Acceptance Testing (UAT) and validate system changes before deployment.
- Conduct user training and provide guidance on application usage and best practices.
- Prepare and maintain application support documentation, user manuals, and standard operating procedures.
- Support system upgrades, releases, integrations,
and change management activities in coordination with the IT team.
- Work proactively with business stakeholders to improve application utilization, operational efficiency, and user satisfaction.
- Escalate critical issues to the IT team and track them through to resolution.
Candidate Profile
- Bachelors degree in information technology, Computer Science, Computer Applications, Engineering, or a related discipline.
- Minimum 5-8 years of experience in operations application support, business application support, or enterprise application support.
- Experience supporting CRM, ERP, or other enterprise applications such as Salesforce or similar platforms.
- Good understanding of business processes and the ability to analyze and resolve functional application issues.
- Experience in incident management, user support, testing, and application lifecycle support.
- Solid analytical, troubleshooting, and problem-solving skills.
- Excellent communica