Job Summary

We are looking for an experienced IT Tier 2 Technician to provide advanced end-user support and assist with server, virtualization, backup, and network infrastructure.

The ideal candidate will have hands-on experience with Nutanix AHV, VMware ESXi, Windows Server, Active Directory, Veeam/Rubrik, and networking technologies. Experience with VMware ESXi to Nutanix AHV migrations is highly preferred/required.

This position requires robust troubleshooting and documentation skills, excellent customer service, and the ability to work independently and as part of a team.

Key Responsibilities

End-User Support
- Provide Tier 2 technical support for hardware, software, peripherals, and application issues.
- Troubleshoot and resolve escalated technical issues.
- Manage user accounts, permissions, and access-related issues.
- Document incidents, resolutions, and troubleshooting steps in the ticketing system.
- Provide technical support to both technical and non-technical users.

Server & Virtualization
- Deploy, configure, maintain, and troubleshoot physical and virtual servers.




- Manage Nutanix AHV/HCI and VMware ESXi environments.
- Perform VM provisioning, lifecycle management, patching, upgrades, and performance monitoring.
- Support VMware ESXi to Nutanix AHV migrations.
- Assist with hypervisor, firmware, AOS/AHV upgrades and cross-platform troubleshooting.
- Support server upgrades, migrations, and infrastructure projects.

Backup & Recovery
- Monitor and troubleshoot backup environments.
- Work with Veeam and/or Rubrik backup solutions.
- Perform data recovery and restoration operations.
- Troubleshoot backup failures and ensure backup reliability.

Windows Server & Active Directory
- Install, configure, and troubleshoot Windows Server environments.
- Troubleshoot Active Directory, DNS, DHCP, and Windows Event Viewer issues.
- Assist with user/group administration and permissions.
- Troubleshoot Windows-based infrastructure issues.

Networking & Securit

📌 Advanced System Administrator (Delhi)
🏢 IT BY DESIGN
📍 Delhi