To handle customers whose vehicles require body and paint repairs, prepare accurate job cards and estimates, coordinate repair work with the Body Shop team and ensure timely delivery of vehicles with good customer satisfaction.
Key Responsibilities
- Welcome customers and understand their vehicle damage and repair requirements.
- Inspect the vehicle and identify body and paint repair requirements.
- Prepare job cards and repair estimates based on the vehicle condition.
- Explain the repair process, estimated cost and delivery time to customers.
- Coordinate with the Denter, Painter, FQC, and Parts teams for repair completion.
- Take customer approval before starting additional repair work.
- Follow up on repair progress and keep customers updated.
- Coordinate with the Insurance team for insurance-related repairs and claim requirements.
- Ensure required spare parts are available for the repair.
- Monitor the repair status and ensure vehicles are delivered within the committed time.
- Conduct a final inspection before vehicle delivery.
- Explain the repair work and invoice details to the customer at the time of delivery.
- Handle customer complaints and coordinate with the Body Shop Manager for resolution.
- Maintain accurate customer and vehicle records in the DMS.
- Follow dealership and Mahindra Body & Paint processes and quality standards.