Grexa AI is a venture-backed startup on a mission to build the world’s first Marketing AI Platform for small businesses - a fully autonomous system that drives Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Founders / CXOs (scaled to $30Mn ARR business with 1,000+ employees, successfully acquired by a leading edtech company), the team brings deep product expertise, execution speed, and a track record of building at scale.
We’re funded, building fast, and assembling a high-performing team to disrupt the global digital marketing space from India. If you’re excited to solve real problems and build transformative AI products - this is your calling.
About the Role
We are looking for a motivated and client-focused Operations Executive to join our growing team. In this role, you will be the first point of contact for our clients — helping them navigate our product, resolving their queries efficiently,
and ensuring a seamless onboarding experience. You will work closely with cross-functional teams to deliver exceptional service and build lasting client relationships.
Key Responsibilities
- Handle inbound client enquiries promptly and professionally across all communication channels.
- Optimise and resolve client queries by collaborating with internal stakeholders and cross-functional teams to ensure timely and accurate resolutions.
- Ensure clients experience a smooth and structured onboarding process from day one.
- Maintain and adhere to defined onboarding turnaround times (TAT), ensuring SLA compliance at all times.
- Drive strong client satisfaction scores (CSAT) and Net Promoter Scores (NPS) through quality interactions and proactive follow-ups.
- Document client interactions and maintain accurate records in the CRM system.
- Escalate complex issues to senior team members when necessary a