Role & responsibilities

Job Responsibilities(JR) : 6 8 AreasActionable (4-6)Supervisory responsibility
- Supervise & monitor Personal Banker desks and contract sales staff
- Branch administration
- Lobby Management
- Ensure quality customer service is delivered
- Resolution of customer queries/complaints
- Customer service to ensure walk in customers issues
- Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
- Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
- Branch Operations and Audit Compliance

Transactional responsibility
- Authorize Personal Banker transactions
- Corporate salaries processing
- Cost Management and staff productivity
- Responsible for Cash and Customer transactions at the Teller counters
- Supervising all Non-Cash transactions like DD/MC, fund transfer etc




- Penetration of Saving Accounts on non liability customers
- Reconciliation and maintenance of suspense accounts register as per the required format

Sales
- Branch Merchandising
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Generate leads for Third Party Products to the customers
- Ensure that all tellers are adequately trained on the Products of the bank.

Experience Required
- Minimum experience in years – 5yrs+
- Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)
- Customers
- Branch Banking Team
- Operations
- NR Product Team
- HLIC
- Insurance CAM
- MF Fund houses personnel
- HSL personnel

📌 Pb Authoriser (Indore)
🏢 HDFC Bank
📍 Indore