As part of our versatile scheme, here are just some of the advantages that you'll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your Key Responsibilities
Provide hands on technical support for a suite of applications/platforms within Deutsche Bank
Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration.
Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
Assist in the process to approve all recent releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
Approach support with a proactive
📌 Production Support Analyst, Nct Pune
🏢 Deutsche Bank
📍 Pune
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