Ready to lead workforce strategy and drive operational excellence?
We're looking for a
Manager - WFM
to lead forecasting, capacity planning, scheduling, forecasting and real-time workforce optimisation in a fast-paced contact center environment.
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Location:
Pune (Work from Office)
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Shift:
Open to work in shifts
What We're Looking For:
✅ 7+ years of Workforce Management experience
✅ Expertise in Forecasting, Capacity Planning & Scheduling
✅ Hands-on experience with Verint, IEX, Avaya, Blue Pumpkin, or similar WFM tools
✅ Robust analytical and reporting skills (Excel proficiency required)
✅ Experience leading WFM/RTA teams
✅ Excellent stakeholder management and communication skills
If you're passionate about using data to drive performance and building high-impact workforce strategies, we'd love to connect
📌 Manager WFM (Pune)
🏢 Atain
📍 Pune
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