Key Skills
- Good communication and customer-handling skills
- Basic product knowledge and willingness to learn
- Good grooming and presentable personality
- Basic understanding of sales and customer service
- Ability to work in a fast-paced retail environment
- Basic computer/POS knowledge preferred
- Team player with a positive and customer-focused attitude
Job Responsibilities
- Assist customers with product selection, styling, sizes and basic product queries.
- Provide friendly and professional customer service throughout the shopping experience.
- Support sales targets through effective product presentation, upselling and cross-selling.
- Maintain merchandise display, folding, stacking and overall section upkeep.
- Follow Visual Merchandising (VM) guidelines for assigned sections.
- Ensure trial rooms are clean, organised and maintained properly.
- Handle stock replenishment, tagging, steaming and current stock arrangement.
- Support new stock arrivals and proper arrangement of merchandise in the back store.
- Assist with stock counting, inventory checks, GRN and audit preparation.
- Report damaged products, missing tags, defects and stock discrepancies to the senior team.
- Assist at the billing counter with POS operations, billing and basic cash handling.
- Handle basic customer queries, feedback, exchanges and returns as per store SOPs.
- Support the team during promotions, sale periods and festive events.
- Maintain cleanliness, hygiene and discipline across the store.
- Follow all company and store SOPs related to customer service, stock handling and store operations.
- Support the Store Executive / Store Manager in day-to-day store activities.
- Work collaboratively with the store team to ensure smooth and efficient store operations.