Responsible for end-to-end Meter Management operations, including service order management, SAP-GIS integration, job allocation, meter dispatch, inventory movement, meter installation, meter replacement, meter removal and meter return.
Monitor service orders such as Current Connection, Reconnection, Meter Replacement and Investigation orders. Ensure timely order allocation, execution and closure within defined TAT/SLA.
Manage meter inventory, reconciliation and returns to the Meter Testing Department. Ensure accurate SAP-GIS-Mobile system synchronization and compliance with defined processes.
Coordinate with field teams, Vendor Partners, AEML internal teams and customers for smooth execution of metering activities and resolution of customer complaints.
Ensure adherence to Electricity Act, MERC regulations and AEML SOPs. Support audit readiness, safety compliance, reporting, governance and continuous improvement initiatives.
Candidate should have:
- Graduate in Electrical Engineering
- 12 years of experience
- Experience/knowledge of utility operations and meter management
- Knowledge of meter installation, removal and replacement
- Knowledge of SAP, GIS, MS Office and mobile applications
- Good analytical, coordination and customer-handling skills