BUILD Gym is looking for a Guest Experience Executive. KEY RESPONSIBILITIES ? Front of house. Deliver a warm, poised, impeccably presented welcome to every member and guest, and set the tone of the studio experience. ? Reception. Manage check-ins, access, calls, enquiries, and class / appointment bookings with accuracy and grace. ? Sales. Conduct studio tours and trial experiences for prospective members and present memberships, packages, and add ons consultatively. ? Conversion. Own membership conversion and renewals against monthly targets; follow up on leads and trials promptly and professionally. ? Care. Handle member queries and complaints with composure and discretion, escalating where appropriate. ? Records. Maintain accurate records in the CRM / gym-management software and process payments and invoices correctly. ? Coordination. Coordinate seamlessly with trainers, operations, and the café so the member journey is effortless end to end.



REQUIREMENTS & QUALIFICATIONS ? Graduate; a hospitality or hotel-management qualification (IHM or equivalent) is strongly preferred. ? Fluent in English, Hindi and Telugu. KEY ATTRIBUTES ? Warm, articulate, emotionally intelligent, and immaculately presented. ? Comfortable carrying and achieving sales targets; persuasive without being pushy. ? Discreet and composed with high-net-worth members. ? Confident with technology — CRM, point-of-sale, and booking systems. COMPENSATION ? Competitive fixed salary ?3-3.5 LPA ? Sales incentive / commission structure. ? Complimentary studio membership and a premium, skilled working environment. ? Predictable shift hours with a weekly off — a healthier rhythm than hotel and spa schedules.

📌 Front Office Executive (Hyderabad)
🏢 JobTrade
📍 Hyderabad