Role Summary

We are looking for an Associate Customer Support Representative with experience in customer service, call center operations, or materials-related functions. The candidate will be responsible for handling customer interactions, managing order-related activities, supporting business operations, and ensuring high-quality customer service delivery.

Key Responsibilities
- Handle customer queries and provide timely resolution through calls, emails, and support systems
- Support order management activities using ERP and order processing tools
- Maintain accurate customer and operational data with robust attention to detail
- Coordinate with internal teams for issue resolution and service delivery
- Generate and maintain reports using Excel and business intelligence tools
- Ensure adherence to organizational processes and quality standards
- Manage multiple priorities and urgent requests effectively
- Support continuous improvement initiatives and operational excellence programs

Required Skills & Competencies

Technical Skills




- Understanding of business processes and systems
- Strong data entry and proofreading skills
- Knowledge of ERP systems such as Oracle
- Experience with BI tools like Power BI and QlikView
- Familiarity with order management software including MFG/PRO and PharOS
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Good typing and keyboarding skills with minimum 35 WPM speed

Functional Skills
- Strong customer communication and phone handling skills
- Good analytical and mathematical abilities
- Problem-solving and reasoning skills
- Organizational and time management skills
- Ability to adapt quickly to changing priorities
- Out-of-the-box thinking and proactive approach

Domain Knowledge
- Understanding of markets, customers, competitors, and products
- Awareness of business excellence and quality requirements

📌 Order Management Analyst (Pune)
🏢 Net Connect
📍 Pune