- 5+ years experience with customer facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
- BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
- Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills
- Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
- Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
- Advanced analytical, problem-solving, and decision-making skills.
- Advanced background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Boarder Controllers and Contacts Centers).
- Experience in conducting technical workshops, training sessions,



and webinars to educate customers on the best practices and new features of Microsoft Teams.
- Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
- Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
- Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
- Proficiency in Microsoft 365 suite, including SharePoint, OneDrive, and Exchange.
- Experience with Microsoft Teams administration, including user management, policies, and compliance.
- Solid knowledge and skills in related solutions such as SharePoint, OneDrive, Power Platform, Azure AD, Intune and other M365 services
- Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
- Familiarity with scripting and automation tools such as Po

📌 Opening with Teams CSA (Bengaluru)
🏢 Sonata Software
📍 Bengaluru