Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Job Responsibilities
- Handle inbound and/or outbound calls from international customers.
- Understand customer concerns and provide appropriate solutions.
- Maintain professional and courteous communication.
- Resolve customer queries and complaints effectively.
- Update customer information and call details in the CRM.
- Follow quality and process guidelines.
- Meet performance targets such as AHT, Quality, CSAT, and productivity.
- Escalate complex issues to the appropriate team when required.
Eligibility
- Qualification: 12th Pass / Any Graduate
- Experience: Freshers and experienced candidates can apply.
- Excellent spoken English and communication skills.
- Positive listening and problem-solving abilities.
- Basic computer knowledge.
- Willingness to work in rotational/night shifts.
- Candidates with international voice/BPO experience will have an added advantage.
Perks & Benefits
- Competitive salary package
- Attractive performance incentives
- Night shift allowance
- Cab/transportation facility (as per company policy)
- Regular performance rewards & recognition
- On-the-job training and paid training period
- Career growth and internal promotion opportunities
- Friendly and professional work environment
- Opportunities to work with international clients
Why Join Us?
Learn • Earn • Grow
Shift: Rotational / Night Shift
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and meri