Apptimate is a modular and scalable ERP solution designed to help businesses manage their day to day operations through a single platform. It offers multiple integrated modules helping businesses streamline their operations and reduce dependency on multiple standalone systems.
About the Role
We are looking for Customer Support Executives who will be responsible for assisting Apptimate users and businesses through calls, understanding their concerns, guiding them on the platform, and ensuring a smooth customer experience.
The ideal candidate should be confident on calls, patient while handling customers, and comfortable communicating in Malayalam.
Key Responsibilities
- Handle inbound and outbound calls from Apptimate customers/users.
- Understand customer queries related to Apptimate ERP and its modules.
- Guide customers regarding basic product features, processes and usage.
- Assist customers with issues related to Apptimate modules.
- Follow up with customers to ensure their issues are resolved.
- Coordinate with the technical/product team for issues requiring further assistance.
- Maintain proper records of customer queries, complaints and resolutions.
- Communicate product updates, changes and important information to customers when required.
- Ensure timely response and a positive customer experience.
- Identify recurring customer issues and share feedback with the internal team for product improvement.
Requirements
- Excellent verbal communication and customer handling skills.
- Fluency in Malayalam is mandatory.
- Basic English/Hindi communication skills will be an added advantage.
- Comfortable handling regular customer calls and follow ups.
- Basic computer knowledge.
- Ability to understand software products and explain them in a easy manner.
- Good listening, patience and problem solving skills.
- Prior experience in customer support, telecalling, SaaS/ERP support or client servicing will be preferred.
- Freshers with excellent co