Roles and Responsibilities
- Design, implement, and maintain ITSM solutions using ServiceNow platform.
- Develop and customize workflows, business rules, and integrations to meet client requirements.
- Collaborate with clients to understand their needs and provide technical guidance on best practices for ITSM implementation.
- Provide training and support to end-users on ServiceNow modules such as Incident Management, Problem Management, Change Management, etc.
- Ensure compliance with industry standards (e.g., ITIL) by implementing processes that align with those standards.