Role
Own and resolve L2 customer and logistics escalations across forward and reverse
shipments while managing relationships with last-mile partners.
Responsibilities
Manage cases involving missing, damaged, delayed, wrong-product and failed
deliveries.
Manage forward & reverse logistics, RTOs and return pickups.
Coordinate with courier partners and internal teams to drive issues to closure within
TAT.
Maintain strong relationships with last-mile logistics partners.
Create and track manual orders for samples, replacements and other requirements.
Maintain escalation and logistics trackers.
Use Excel/Google Sheets for reporting and reconciliation.
Identify recurring issues and drive process improvements.
What We're Looking For
1–4 years experience in logistics, e-commerce operations or customer support.
Experience with last-mile/courier partners preferred.
Excellent coordination, communication and follow-up skills.
Strong ownership and ability to get things done.
Good command of Excel/Google Sheets.
Comfortable working in a rapid-paced environment.
Location: Bengaluru
Working Days: Monday–Saturday