Being a Client Manager or Account Manager
- Being the first POC to the client, he or she need to manage client interactions on daily basis.
- Identify and address client needs with a goal of meeting the client expectations as per the
SOW.
- Follow company communications guidelines and procedures under minimal supervision.
- Recommend improvements to processes for improved client management efficiency.
- Should always understand and demonstrate business deliverables.
- A quick leaner on the service deliverables signed with the clients.
- Should gain complete knowledge on the products and services offered by Hirepro & Sub
Business Unit to their clients.
- Always keep a constant look for new requirements shared by the client and post the same
with no delay to higher management for probable business opportunity.
Job Responsibilities
- Build rapport with customers by engaging with them and delivering requirements through
exceptional experiences.
- Respond quickly, professionally, and accurately to all customer inquiries.
- Liaise with internal delivery team to ensure timely,
clear and accurate information being
communicated on client requirements for seamless delivery.
- Keep close track on all scheduled campus events and the same be communicated in advance
to delivery team for planning.
- Liaise with respective backend team (Technology & Assessments) for all timely changes or
inputs received from client and ensure timely addressal.
- Keep the higher management appraised in advance on the probable escalations if any.
- Ensure to have explicit and individual tracking on all customer requirements.
- Keep close track on reports (Excel & PPT) that to be published to clients by multiple
stakeholders.
- Acquire quicker knowledge on Agreement, PO Process & Billing Process at client level.
- Liaise with PMO team on billing reporting and cross validation on reporting accuracy.
- Have necessary prior approvals from client of required on resource deployment for each of