Responsible for end-to-end meter reading and bill distribution operations, ensuring timely and accurate meter readings across billing cycles, adherence to defined TATs and regulatory requirements, reduction of estimated/incorrect readings and Bill Not Received (BNR) complaints.
Key Responsibilities
- Plan and monitor monthly meter reading schedules across billing cycles.
- Prepare and upload monthly AMI plans in SAP.
- Allocate Meter Reading Units (MRUs) to field manpower as per approved schedules.
- Monitor AMI/HES-based remote readings and manual meter readings using optical cord and mobile applications.
- Track completed, pending, locked, no-access and meter-not-found cases and ensure follow-up visits.
- Scrutinize abnormal, inconsistent and out-sort readings and coordinate with the Screening/Billing teams.
- Monitor estimation and unbilled cases and ensure timely closure.
- Manage Book/MRU allocation in SAP and BDTS for bill delivery personnel.
- Coordinate with printing agencies and AEML teams for receipt and distribution of printed electricity bills.
- Monitor physical bill delivery, mobile application status updates and Proof of Delivery (POD).
- Coordinate manpower deployment, job allocation, attendance and productivity of meter readers and bill delivery personnel.
- Handle customer complaints related to meter reading and bill distribution.
- Coordinate with internal teams including Customer Service, Recovery, Legal, Meter Management, Vigilance and Maintenance.
- Monitor deviation/objection cases and coordinate required approvals and execution.
- Ensure compliance with Electricity Act, MERC regulations, CEA requirements, PWD guidelines and AEML SOPs.
- Support audit readiness, data integrity, safety compliance and continuous improvement initiatives.
Candidate Requirements
- B.E. in Electrical Engineering.
- 12 years of experience in utility operations, power distribution, metering or B2B/B2C customer-facing operations.
- Valuable understanding of