About the Role

We are looking for an
AI Production Support Engineer
to provide L1 production support for an enterprise AI product deployed at a client location in Mumbai.

This is a
customer-facing production support role
. The person will be the first point of contact for users, monitor the AI application in production, troubleshoot issues, coordinate with the engineering team for resolution, and ensure smooth day-to-day operations.

Prior experience working with
AI/ML products, enterprise applications, customer-facing support, or production support
is mandatory.

Key Responsibilities
- Provide
L1 production support
for an enterprise AI application deployed at the client site.
- Act as the first point of contact for client users and business teams for application-related issues.
- Monitor application health, workflows, jobs, APIs, and AI processing pipelines.
- Troubleshoot functional and technical issues and identify whether they are related to the application, data, infrastructure, or AI models.
- Perform basic log analysis, API checks, data validation,



and application diagnostics.
- Create detailed incident tickets with relevant logs, screenshots, error messages, and reproduction steps.
- Coordinate with L2/L3 engineering, AI/ML, DevOps, and product teams for issues requiring escalation.
- Track incidents through resolution and ensure timely communication with the client.
- Support application releases, configuration changes, patches, and production deployments as required.
- Maintain daily/weekly production support reports, incident logs, and issue dashboards.
- Identify recurring issues and recommend improvements to reduce production incidents.
- Assist users with basic product usage and troubleshooting.
- Ensure adherence to client
SLA, security, and operational processes
.

Required Skills & Experience
- 2–5 years of experience
in production support, application support, technical support, or customer-facing technology roles.
- Mandatory:
Prior experience s

📌 Production Support Engineer (Mumbai)
🏢 Valiance Solutions
📍 Mumbai