Job Description
Customer Support:
- Attend incoming customer calls professionally and provide accurate information.
- Understand customer requirements and explain YRS Prefab products and services.
- Handle customer queries and provide timely assistance.
- Maintain a professional and customer-friendly approach during all interactions.
- Follow up with customers to ensure proper resolution of their requirements.
Sales Coordination
- Prepare and send quotations to prospective and existing customers.
- Follow up with prospective clients regarding quotations and enquiries.
- Maintain regular communication with existing customers.
- Support the sales team in managing customer requirements and enquiries.
- Coordinate with the sales team to ensure timely customer support and follow-up.
- Assist in converting enquiries into potential sales opportunities.
Customer Records & CRM
- Maintain accurate customer records and contact details.
- Update CRM systems and Excel sheets regularly.
- Record customer enquiries, follow-ups, quotations,
and sales-related information.
- Ensure all customer information is properly documented and updated.
Communication & Follow-Up
- Communicate effectively with customers in English, Hindi, and Punjabi.
- Conduct regular follow-ups with prospective clients.
- Handle customer negotiations professionally when required.
- Build and maintain positive relationships with customers.
- Coordinate with internal teams to ensure smooth communication and service delivery.
Job Requirements
Communication Skills:
- Excellent communication skills in English.
- Fluent in Hindi and Punjabi.
- Good customer-handling and interpersonal skills.
- Strong follow-up and negotiation abilities.
Computer Skills
- Good knowledge of MS Word.
- Positive knowledge of MS Excel.
- Familiarity with Email and Internet.
- Basic knowledge of CRM systems and customer data management.
Professional Skills
- Professional and pleasant personality.
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