We are looking for an experienced SAP Enterprise Service Management (ESM) Trainer to deliver a virtual practitioner-level training program for lateral hires.

Training Details:
- Module: SAP Enterprise Service Management (ESM) Practitioner Program (80-hour comprehensive program)
- Audience: Laterals
- Mode: Virtual/Online
- Participants: 20
- Training Dates: Flexible — based on trainer's availability

Program Coverage:
- ESM Foundations, Service Catalog & Request Management
- Incident, Problem & Change Management
- SLA, KPI & Service Governance
- SAP Workflow & Process Automation, SAP BTP Workflow Services
- HR, Finance & Procurement Service Management
- SAP Service Analytics & Reporting, Continuous Service Improvement




- AI-Enabled Service Management & Digital Transformation

Trainer Requirements:
- Only experienced corporate/professional trainers required — NOT developers or engineers looking to train
- Solid hands-on expertise in SAP ESM, ITIL-aligned service management practices, and SAP BTP workflow automation
- Prior experience delivering enterprise-level SAP training to lateral/experienced hires preferred
- Comfortable conducting hands-on virtual sessions (workflow design, automation scenarios, dashboards)
- Excellent communication skills

Work Location: Remote

📌 SAP ESM (India)
🏢 CyberInfomines Technology
📍 India