Job Description
- Business Analysis, Governance & Documentation
- Gather, analyze, document, and prioritize business requirements for Microsoft 365, SharePoint Online, OneDrive, and Digital Workplace initiatives.
- Partner with business stakeholders to understand business objectives, pain points, and operational needs.
- Translate business needs into functional requirements, user stories, process flows, acceptance criteria, and solution recommendations.
- Create and maintain Business Requirements Documents (BRDs), Functional Requirements Documents (FRDs), workflow diagrams, process maps, Standard Operating Procedures (SOPs), and other business documentation.
- Perform gap analysis and identify opportunities to improve business processes, automate workflows, standardize operations, and enhance the overall user experience.
- Coordinate User Acceptance Testing (UAT), develop test scenarios, validate business requirements, and support release readiness and business adoption activities.




- Manage requirement changes throughout the project lifecycle and ensure traceability from business requirements through implementation.
- Support SharePoint governance initiatives, including site lifecycle management, permissions, content governance, information architecture, and compliance with organizational standards.
- Document business processes, operational procedures, system configurations, issue resolutions, and platform enhancements to support ongoing operations and knowledge sharing.
- Create and maintain knowledge articles, end-user documentation, and internal support materials to promote consistent processes and improve user adoption
- Support activities
- Manage and support ServiceNow incidents, service requests, and operational tickets related to Microsoft 365, SharePoint Online, and OneDrive.
- Track, prioritize, and manage work items, enhancements, defects, and project tasks using Jira.
- Monitor support queues and ensure timely resolution of issues while meeting SLA expe

📌 Business Analyst (Bengaluru)
🏢 RALPH LAUREN
📍 Bengaluru