- Coordinate with nursing, pharmacy, laboratory, radiology, OT, and other departments for bill verification.
- Handle cash, card, UPI, and other payment transactions as per hospital procedures.
- Coordinate with TPA/insurance companies for approvals, documentation, and claim-related requirements.
- Ensure timely submission and processing of insurance/TPA documents.
- Assist patients and their relatives with billing-related queries professionally.
- Verify advance payments and ensure timely collection of outstanding amounts.
- Coordinate with the discharge team to ensure bills are finalized before discharge.
- Maintain proper records of receipts, refunds, discounts, and billing adjustments.
- Ensure compliance with hospital billing policies and authorization procedures.
- Identify and report billing discrepancies to the concerned authority.
- Maintain confidentiality of patient and financial information.
- Prepare daily/monthly billing reports and MIS as required.