Skillset: SAP Service Delivery Manager
Experience: 15 - 22 Years
Job Location: Chennai / Bangalore
Job Description:
Role Summary
SAP SDM responsible for end‐to‐end delivery and governance of SAP services (AMS / Projects / Enhancements) across customer accounts. The role acts as the primary interface between client stakeholders and delivery teams, ensuring SLA adherence, service quality, operational stability, and continuous improvement.
Key Skills & Competencies
Functional & Technical
Solid SAP expertise (S/4 HANA / ECC) Understanding of: SAP modules (SD/MM/FICO/PP etc.) SAP integrations (PI/PO, APIs, BTP) Knowledge of AMS and support models Service Management
ITIL processes (Incident, Problem, Change, Release)



SLA/KPI governance and reporting Experience in Service Now or similar tools Leadership & Soft Skills
Stakeholder management & CXO engagement Solid communication & presentation skills Decision-making and problem solving Team leadership across global delivery models Experience & Qualification
12–18+ years overall experience Minimum 5+ years in SAP SDM / Delivery Manager role Proven experience in: SAP AMS & project delivery Multi-client / multi-geography engagements Preferred: PMP / ITIL Certification SAP certifications Regards,
Bala

📌 Sap Service Delivery Manager Chennai (India)
🏢 Career Soft Solutions
📍 India