Major responsibilities / accountabilities:
- Provide first contact resolution to the customers visiting at the Customer Service Centre.
- Log all customer interactions in SAP with correct tagging, and ensuring that they are routed to the concerned department within the organisation.
- Maintain follow up of pending customer issues and escalate pending customer concerns.
- Coordination with teams who handles various other modes of Customers contact such as Call Center, E-mail desk etc. for timely resolution of customer issue and to provide feedback.
- Highlights recurring issues/concerns faced by customers for process improvement.
- Facilitate billing and collection efforts of the GA
- Manage the foot fall efficiently to maintain wait time within limit finalised by TG management.
- Ensure hygiene and Branding of the Customer Service Center premises.
- Scan and Maintain documents provided by customers.
- Visit Customer Premises for the current connection registration or resolve to customer queries that demand site visit.
- Generate and maintain MIS regarding customer interactions, analyze it and take corrective actions

📌 Customer Service (Chennai)
🏢 Torrent Gas
📍 Chennai