POSITION SUMMARY

In this role the candidate will be assisting all user account related requests with regards to Systems, VPN, Email, and Applications. Mode of support will be primarily over the email or the ticketing system. Candidate should also be comfortable to attend phone calls, when support is required. Work on completing requests on time and maintain the SLA to all times. This includes prioritizing the request, documenting the action taken and to actively participate in actioning requests.

RESPONSIBILITIES

Job Responsibilities:

1. Administering all systems, VPN, email, and application access related requests.

2. Generating the scheduled and ad hoc reports.

3. Handle high priority requests and ensure the right level of access is provided.

4. Provide level 2 access support to internal and external users as required.

5. Route and re-assign the tickets to the right group or queue.

6. Ability to conduct audits on user accounts and privileges.

7. Ability to work cross functionally and to understand each process/work flow and perform accordingly with less supervision.

8.



Ability to judge and prioritize the requests and contact the lead/manager whenever needed.

9. Maintain high level of patience and deal with users/requesters/clients with the correct attitude.

Minimum Requirement:

· Any Graduate, preferably in the Information technology.

· Between 2 to 4 years of experience in which 1 year of experience in User account management.

· Require a valuable customer service attitude and be an effective team player.

· Should have a good written and oral communication skills.

· Should have exposure to writing any scripting or database query language, preferably LDAP, PowerShell or SQL.

· Should have excellent analysing and troubleshooting skills.

· Should have hands on experience in Active Directory User Administration.

· Should have hands on experience in Application access provisioning.

· Should have hands on experience in supporting end users outside of

📌 Helpdesk Support (Chennai)
🏢 TALENT FOCUZ
📍 Chennai