About Ketch

Ketch is a Series B data privacy B2B SaaS redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app.

Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners.

Our patented technology empowers businesses and software engineers with a deploy-once, comply-and-secure-everywhere framework for exerting perfect control over every scrap of responsibly gathered data. This intelligent and pervasive data fabric underpins our vision to move from rules to tools to ensure privacy is respected as an essential human right.

Yes, we have perks, but don’t mistake free kombucha with an electrifying work workplace, inspiring coworkers, interesting problems, meaningful work, and the opportunity to have an impact

Responsibilities





An innovative engineer with extensive expertise in debugging, optimizing, and problem-solving various software functionalities. With a deep understanding of website and mobile app development, web services, scripting, and integrations, you will be the initial technical go-to person for customers encountering issues. You should enjoy troubleshooting and finding solutions to make customers happy.
What will your day-to-day look like
- Facilitate the complete end-to-end customer experience.
- Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues.
- Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
- Provide expert guidance to customers on best practices for deployin

📌 Customer Experience Engineer (Bengaluru)
🏢 Ketch
📍 Bengaluru