Job Title: L2 Support Engineer
Experience:
2+ Years

Location:
Hyderabad

Job Summary
P99soft is looking for a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate will have hands-on experience in end-user support, IT service management, and troubleshooting across hardware, software, and network environments.

Role Responsibilities
- Provide end-user support for hardware, software, and IT services.
- Install, configure, and troubleshoot operating systems and client applications (Windows,
- macOS, Office 365, Microsoft Endpoint Manager).
- Use ServiceNow (or similar ITSM tools) to log, track, and update incidents, service requests,
- and changes.
- Follow standard ITIL processes for incident, request, change, and asset management.
- Assist in deployment and support of local and global IT projects as required.
- Support procurement, inventory tracking, and lifecycle management of IT assets.
- Provide remote support for work-from-home users.
- Escalate unresolved or complex issues to appropriate L3/engineering teams.




- Maintain accurate documentation of issues, resolutions, and knowledge base articles.
- Report to the Site IT Manager.

Qualifications
- 2+ years of experience in IT support or similar role.
- Hands-on experience with ServiceNow (incident, request, change modules).
- Basic experience with Windows Server and virtualization (VMware/vSphere).
- Understanding of networking fundamentals (TCP/IP, DNS, HTTP/HTTPS, SMTP).
- Familiarity with file sharing protocols (NFS, CIFS); NetApp experience is a plus.
- Experience supporting end-user devices (desktops, laptops, Macs) and collaboration tools
- (Office 365, Zoom, Slack, Google Drive, VPN clients).
- Good troubleshooting and problem-solving skills.
- Effective written and verbal communication skills.
- Ability to work in a team-oriented, customer-focused setting.
- Willingness to learn and grow in IT support technologies.

Benefits: -
- Competitive salary and performance-base

📌 Support Engineer (Hyderabad)
🏢 P99soft
📍 Hyderabad