Description
This role focuses on delivering high-quality documentation for admin and end-user audiences, including help articles, release notes, in-app assistance, Trailhead content, and setup guides that help customers get the most out of Salesforce.

Responsibilities
- Plan, deliver, and maintain net-recent content for multiple features, teams, or technologies across several releases — not just maintaining existing content.
- Create multiple content types including conceptual content, release notes, how-to/task-based content, and developer content.
- Apply information architecture principles — structuring topics, labeling, navigation, and metadata so content is easy to find and use by both human readers and AI systems.
- Think strategically about content for assigned areas and independently advise teams on recommended content approaches.
- Work with the content strategist to identify gaps, map content plans to the product adoption curve, and improve content adoption.
- Collaborate proactively with stakeholders outside of CX — including UX, PM, Support,



and Product Marketing — raising content and customer experience considerations early.
- Contribute to CX, cloud, or team-wide initiatives; serve as a recognized customer advocate within the scrum/product team.
- Gather and regularly review documentation metrics and performance data; draw conclusions about what's working, what isn't, and why, and share observations with the team.
- Assist others on CX skills, tools, and processes; support new team members and share constructive feedback with peers.
- Independently use AI tools to improve workflow and consistently apply CX standards for AI-ready content.
- Exercise quality and ethical judgment on AI-assisted content — carefully reviewing for accuracy, tone, and trustworthiness before publication.
- Recognize when existing content does not meet AI-ready standards; flag, address, and escalate as appropriate.

Required Experience/Skills
- 10+ years of technical writing expe

📌 Staff Trailhead Specialist (Hyderabad)
🏢 SalesForce-ad
📍 Hyderabad